Description

Requirements

• Coordinate regular customer office visits, training sessions, lunch and learns and job site visits.
• Know and understand the customer’s business and how to best “partner” for success.
• Be solutions focused in order to support the customer for all projects.
• Generate and maintain CRM opportunities and orders.
• Review customer bid calendars and project timeline requirements.
• As project lead, coordinate bid strategy calls with team members to review pricing, scope and deliverables.
• Negotiate pricing, terms and scope of equipment sale.
• Communicate project details to ISE team for pre/post-sale responsibilities. Including equipment selections, bid requirements, scope letters, pricing, submittals and equipment releases.
• Complete order entry per CRM guidelines with all proper documentation.
• Proactively update our customers on equipment fabrication and shipping status.
• Coordinate necessary start up, service and warranty requests.
• Attend industry functions such as trade shows and industry organizations.
• Attend in-house factory training, ATC trainings, factory/webinar and online trainings.
• Maintain current factory software versions and updates.

Skills/Abilities:

• Excellent verbal, interpersonal and customer service skills.
• Strong technical background with a proven ability to explain technical products and systems to any level of audiences.
• Excellent organization skills and attention to detail.
• Proficient in time management and ability to meet deadlines on assignments.
• Ability to apply engineering, technology, or other related principles to product sales.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software
• Complete required training in a timely manner when assigned.

Education:

• B.S. in Mechanical Engineering preferred.